Privacy Policy

Effective Date: 20/05/2025
Last Updated: 20/05/2025

Kinetic Conditioning Inc. O/A Boutique Italy (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website (www.boutiqueitaly.ca) and booking travel experiences through our platform, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that is necessary to provide you with travel booking services and to improve your experience on our website. This includes but is not limited to:

Full name
Email address
Phone number
Mailing and billing addresses
Travel preferences or special requests
Payment information (processed securely via third-party services)
IP address and browser/device information (automatically collected)
Communication preferences and correspondence history

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To process and confirm bookings and transactions
To provide customer service and respond to inquiries
To communicate booking details and updates
To personalize your experience and recommend services
To send promotional emails (only with your consent)
To comply with legal obligations and prevent fraud
To improve our website, services, and customer experience

We collect only the minimum amount of personal information required for these purposes and will not use your information for purposes other than those identified without your explicit consent.

3. Consent

By providing personal information through our website, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

4. How We Protect Your Information

We take the protection of your personal information seriously. We implement appropriate physical, technical, and administrative safeguards to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards include:

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal data on a need-to-know basis
Regular audits and security reviews
Secure, PCI-compliant payment processing via third-party services
Data backup and firewall protection
End-to-end encrypted message communications

Despite these measures, no method of transmission or storage is completely secure. If a data breach occurs, we will notify affected users and regulatory authorities as required under PIPEDA.

5. Third-Party Services

We may share your information with trusted third-party service providers to help us operate our business and fulfill bookings. These include but is not limited to:

Payment processors (e.g., Stripe, PayPal)
Email marketing platforms (if opted in)
Experience operators and travel partners
Web hosting and IT service providers

All third parties are contractually obligated to protect your personal information in accordance with Canadian privacy standards and only use it for authorized purposes.

We do not sell, trade, or rent your personal information to any third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track site performance, and analyze user behavior. Cookies may collect non-personal data such as browser type, pages visited, and time spent on the site.

You may disable cookies through your browser settings, although some features of the website may not function properly without them.

7. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Withdraw your consent to the use of your information (where applicable)
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

To exercise any of these rights, please contact us directly at the details below.

7a. Protection of Personal Information for Non-Canadian Residents

While our company is based in Canada and primarily governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), we are committed to applying the same high standards of privacy and data protection to all users, regardless of their country of residence.

If you are located outside of Canada, please be assured that:

Your personal information will be collected, used, and disclosed in accordance with the same principles and safeguards outlined in this Privacy Policy.
We apply consistent data protection measures to all customer information, including secure storage, encryption, restricted access, and breach notification protocols.
Your data may be transferred to or processed in Canada or other countries where our third-party service providers operate. However, all such providers are contractually bound to handle personal data in compliance with Canadian privacy standards.
You retain full rights to access, correct, or request deletion of your personal information, and may contact us at any time to exercise these rights.

By using our services, you acknowledge and agree to the transfer and processing of your information in accordance with this Privacy Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When personal information is no longer required, it is securely deleted or anonymized.

9. Cross-Border Data Transfers

Some of our service providers may store or process your personal information outside of Canada (e.g., in the United States or EU). In such cases, your data may be subject to the laws of the foreign jurisdiction, but we ensure appropriate protections are in place to meet Canadian privacy requirements.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information in error, please contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

Kinetic Conditioning Inc. O/A Boutique Italy
Website: www.boutiqueitaly.ca
Email: hello@boutiqueitaly.ca

If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at:
https://www.priv.gc.ca/